In: Proceedings of Business Process Management: Second International Conference, BPM 2004, Potsdam, Germany, June 17-18, 2004, pages 17-32. Volume 3080 of Lecture Notes in Computer Science / Jörg Desel, Barbara Pernici, Mathias Weske (Eds.) --- Springer-Verlag, June 2004.
Abstract: In this paper we bridge the gap between performance evaluation and the modelling of business processes. On the basis of a case study from the field of operational planning processes we investigate the performance evaluation of human resource management processes. In particular we consider the affect of timing in operational planning processes. We use TimeNET for modelling. It provides methods needed to analyse the performance of the model.
Keywords: Operational planning processes; performance analysis; coloured stochastic Petri nets.
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