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Management-Oriented Models of Business Processes.

Pagnoni Holt, A.

In: van der Aalst, W.M.P.; Desel, J.; Oberweis, A.: Lecture Notes in Computer Science, Vol. 1806: Business Process Managements - models, techniques and empirical studies, pages 99-109. Springer-Verlag, 2000.

Abstract: This contribution addresses the relevance of Petri nets to the management of business processes in a general way. It is organized in three steps: (a) sorting out business processes are suitable to being represented by means of Petri nets; (b) setting up a comprehensive list of the typical questions a management-oriented model should help answer, (c) suggesting ways to answer questions in (b) for business processes sorted out in (a) by means of Petri net-based methods. In particular, we discuss how to obtain such answers by grafting algorithms of applied mathematics onto Petri net models. As a demonstration, a specific problem - decision-making over alternative plan executions characterized by fuzzy properties - is worked out.


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